User Data Deletion

You can have your personal data and account data permanently deleted at any time using either of the methods below:

Option A — From inside your account

Sign in, open Settings → Account, and choose "Delete account". This removes your profile and, if you are the workspace owner, your workspace and its data.

Option B — By email request

Send an email to our support team with the subject "Data deletion request" from the email address on your account. We will verify your identity and process the deletion. Contact details are at the bottom of this page.

When you request deletion, we permanently remove:

• Your profile (name, email, phone, password, profile photo)
• Your workspace data — contacts, conversations and messages, templates, flows, and automations
• Connected-channel credentials and access tokens (WhatsApp, Facebook, Instagram)
• Analytics and activity logs tied to your account

Some records may be retained only where the law requires it (for example, tax and invoice records), and are deleted once that legal retention period ends.

If you connected Facebook, Instagram, or the WhatsApp Business Platform to IncludAI, any data we received through those Meta APIs — such as your profile, connected Pages, ad accounts, Instagram accounts, and message data — is included in the deletion.

We also revoke the access tokens we hold, so IncludAI can no longer access your Meta data after deletion.

We process verified deletion requests within 30 days and send you a confirmation email once the deletion is complete. Backups are purged on our normal rolling backup cycle.

For any data-deletion request or question, contact our support team via the Contact page. Please send the request from the email address associated with your account so we can verify it.